CANCELLATION POLICY

We understand life is hectic and busy, more so now than ever! In order to continue providing the best possible scheduling options to our guests, we require 48 hours notice to cancel your appointment or make any changes to the services scheduled. To help make this as easy and convenient as possible for you, we send out text confirmations at 72 hours and 48 hours prior to your appointment. Please simply respond to this text message that you need to cancel and our staff will assist you in rescheduling your appointment. Should you need to cancel with less than 48 hours notice, a 50% rebooking fee will be applied before a new appointment is scheduled.

We respect and value your time just as much as we hope you respect and value ours. We strive to never cancel or reschedule our clients with less than 48 hours notice for any reason, but family emergencies and medical issues occur and sometimes we have no choice. If one of our staff has to cancel or reschedule your appointment with less than 48 hours notice, we commit to either reschedule your appointment with another stylist in the salon or reschedule with your original stylist within two weeks of their return to work based on your preference. If we are unable to do so, you will receive a credit of 50% of your originally schedule service. 

In peak seasons such as the Holiday season your appointment must be CONFIRMED 24 hours prior to your scheduled appointment time or you will forfeit the appointment, be considered a late cancellation, and be charged a rebooking fee of 50% of your scheduled services prior to scheduling your next service. You will be given notice that this policy applies to your service at least once through text after your first unconfirmed appointment reminder.

LATE & NO SHOW POLICY: 

If you arrive late for your appointment, your appointment may need to be rescheduled. If there is not enough time and you need to be rescheduled, a rebooking fee of 50% of all services booked will be charged before a new appointment can be made. 

COMPLEMENTARY ADJUSTMENTS AND PRODUCT RETURNS

We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your hair service, please let us know within 7 days of your visit and we are happy to correct the issue at no additional charge! If you are having any challenges with your esthetic services please let us know within 48 hours and we are happy to work with you to correct the issue at no additional charge! You will receive a thorough consultation and will be provided with realistic expectations for your service. There will be some goals that are unattainable in one session and you will be informed of that in the consultation. Inability to achieve long-term goals in one session will not constitute a complementary adjustment.

If you are unsatisfied with your retail purchase, we will accept full price retail exchanges within 14 days.

COVID-19 POLICY

Our priority is and always will be the health and safety of our guests and our staff. As such, we ask that if you or any one in your house is experiencing symptoms of, or has tested positive for, Covid-19, the Flu, or any other communicable illness, please let us know as soon as possible and we will reschedule your appointment at no cost to you. We reserve the right to refuse service to anyone displaying symptoms or living with someone displaying symptoms of any of these illnesses and will charge a 50% rebooking fee to reschedule the appointment, We are currently not requiring  masks however we want all of our guest to feel as safe and comfotable as possible so our staff are happy to wear a mask if you prefer! Thank you so much for your understanding and support!